Support

Help, FAQ, and contact
CONTACT

Email frankie@styleiq.co — we read every message and aim to respond within 1–2 business days.

For bug reports, please include:

FAQ

Is this real-money gambling?

No. Baccarat Gladiator is a simulated baccarat game. All credits are virtual and have no real-world value. Nothing can be cashed out. See the Terms of Use.

I forgot my password.

Tap Sign In on the home screen, then Forgot Password. AWS Cognito (our auth provider) will email a reset link to the address on your account. If you don't receive the email within a few minutes, check spam.

How do I delete my account and data?

Email frankie@styleiq.co from the address you signed up with. We'll confirm and delete your Cognito record, scores, and tournament submissions within 30 days. See the Privacy Policy for details.

The game won't load / shows old content.

Force-quit the app and relaunch. If the issue persists, try signing out and back in — that triggers a fresh content load. If that still doesn't fix it, please report it to support with your device + iOS version.

My score didn't appear on the leaderboard.

Scores submit when you finish a hand with an internet connection. If you played offline, the score is held locally and submits next time you sign in online. If a submitted score is missing after 24 hours, contact support.

The dealer video / table animation is choppy.

Try lowering your device's Low Power Mode if it's on, and close background apps. The 3D table is most demanding on older devices — if it's persistently slow on your hardware, let us know your model and we'll see if there's a way to scale it down.

I think a stage / theme has a bug.

We'd love to hear about it. Email a screenshot + the stage name to support.

Responsible gaming

Even simulated gambling can normalize real-money gambling behavior. If you or someone you know is struggling, free, confidential help is available 24/7:

U.S. — 1-800-GAMBLER (1-800-426-4653) · ncpgambling.org
U.K. — gamcare.org.uk
Other regions — search "problem gambling helpline" + your country.